FQA

WHERE DO YOU SHIP FROM?

China


IS SHIPPING FREE?

Shipping is free WORLDWIDE.


Standard Shipping: 6-19 days

NOTE: In some cases,please expect the delay 3 business days ( Due to the COVID-19 situation ) although weship your order and provide the tracking number within 24 hours,it is the shipping carriers and the governmentwho will decide when to deliver your order.


WHY MY ORDER WAS DELAYED?

Have 2 reasons for the package was delayed

1.Weather condition:Our country,or your country,or the third country where airplane fly through was getstorm,or bad weather condition.The package may be faced with delay about 3-5 business days

2.Custom Delay:This is a rare case.Your country custom will held the product for checking the product,quality,and certification.This process may take many days for resolving.So your package may be faced withdelay about 10-13 business days.


WHY MY ORDER CAN'T TRACK AFTER 3 BUSINESS DAYS SINCE I ORDER?

With the order can't track after 3 business days since purchase.Please contact us immediately,because it may belost in pick-up,or many reasons that this order can't be ship.Please noted this problem,and notify to us as soonas possible by Mailing to help@jewelrystylish.com,or fill this form here:https://jewelrystylish.com/pages/contact-us


WHAT SHOULD I DO WHEN THE PRODUCT WAS INCOMPLETE/ DEFECTIVE ?

If you get the product is defective,please take the photo and contact us immediately by come tocontact us page or email to help@jewelrystylish.com (including the photo for fast resolving)